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Pacific Shoe Corporation
5951 Skylab Road
Huntington Beach, CA
92645
USA
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Cancellations: Contact customer service immediately if you choose to cancel your order.
Return/Exchange and Refund: If you are not satisfied with your Mezlan/Bacco Bucci online purchase, please locate the return label and instruction on the bottom right hand of your packing slip. Please select the correct reason for return and then apply the label to the outside of your return package so that it goes to the correct department and is credited appropriately. You have 30 calendar days from the receipt of the product to return any items. All products must be packed in the original unmarked packaging including any materials shipped with the product. Please keep the tracking number you are provided, once you have shipped the product back so that you will know when we receive the package. Once we receive your returned item and it is accepted, your refund will be processed within 5-7 business days. The return shipping cost is your responsibility and will not be credited to your account. The only exception is if the merchandise is being returned due to a manufacturer defect. In regards to exchanges a new online order will have to be made for any exchanges you need to be made. It is at your discretion to either place the exchange order before or after the credit has been issued. We thank you for your cooperation and business
Quality Assurance: Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. Mezlan/Bacco Bucci does not permit the return of worn or used merchandise.
Return Process: Please find the return label at the bottom right hand corner of your packing slip.
- Complete the return form on the bottom right of the packing slip enclosed with your order and include: Name, Email Address, Order Number, and Reason for Return on a note inside the package..
- Send back your purchase using a carrier of your choice.
- Affix return label to the outside of the original package.
Once we receive and approve your merchandise we will issue a refund (minus any applicable fees and charges) and an email confirmation notice within 5-7 business days of receipt of merchandise.
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